Tracking: Your tracking number will be emailed to you once the item is shipped.
Order Status: Clean Green Nation will do everything possible to keep you informed of your order.
Processing Time: Orders will be processed within two business days. Clean Green Nation aims to ship your order within 5 days of order placement unless otherwise communicated. If an item is needed by a certain date, please check with your customer service representative regarding availability of the item and shipping options.
Back Orders: Any items that are unavailable will be placed on back order, the remainder of the order will be shipped. Estimated ship dates will be provided however please note that these dates are "estimates" and not guaranteed to arrive on that date.
Shipping Charges/State Taxes: The total cost for purchase of any product will include shipping and handling charges as well as applicable state sales tax, and shown on ’s invoice.
Shipping Policy: Clean Green Nation and vendors carefully inspect all shipments. Customers must inspect their shipments upon delivery prior to signing the release. Customers that will not be signing for their order when it is delivered, are responsible to see that the person signing has read and understands ’s Terms and Conditions.
An independent shipping contractor such as UPS, FedEx or a commercial trucking company will deliver the order. When the shipment arrives the driver will ask the you to sign for the delivery. This is a legal document stating that the package is being delivered in good condition without damage and that the customer is waiving any additional claim from the shipper. Before signing, inspect the package(s) closely on all six sides. Note any box damage including scuffs, dents, tears, punctures or creases on the delivery receipt. If there is anything unusual with the package, the customer has the right to open it to inspect the contents. If the driver is unwilling to wait while you inspect all of the items, you may mark on the delivery receipt "Concealed Damage Possible".
If there is damage to the shipment, then you must refuse the package and contact Clean Green Nation immediately. Clean Green Nation must be notified of any damage on any shipment within 7 days of receipt. Clean Green Nation cannot guarantee replacement at no cost to the recipient when notified of damage after 7 days of receipt.